Free Lifecycle Stage Definitions Matrix & Behaviour Event Map.
A set of clear, behaviour-driven lifecycle definitions to segment users properly inside HubSpot. Including a matrix of key product events that determine user progression through activation, engagement, monetisation, and retention.
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Why lifecycle stages & customer behaviour events matter:
- Accurate lifecycle stages enable smart workflows: onboarding nudges, upgrade campaigns, retention automations.
- Behavioural data - and not demographics - help to predict future revenue and churn risk.
- Link lifecycle updates to event completions to provide richer customer insight data.

Ideal customer profile (ICP) builder
